Terms of Service

These Terms of Service ("Terms") govern Customer's access to and use of the Routero AI service ("Service") provided by Routero Intelligence Pte. Ltd., a company registered in Singapore ("Provider", "we", "us"). By accessing the Service, Customer agrees to these Terms.

1.  The Service

Routero AI is an AI Gateway: it accepts requests from Customer's applications in an OpenAI-compatible format and routes those requests to one or more upstream large-language-model ("LLM") providers selected by Customer's configuration. It also provides administrative features for managing API keys, users, organizations, budgets, rate limits, and usage analytics.

Routero AI is built on the open-source LiteLLM project under the MIT License. The Service is provided by Provider; LiteLLM is not affiliated with these Terms.

2.  Eligibility & accounts

Customer must be at least 18 years old (or the age of majority in Customer's jurisdiction). Customer represents that the person agreeing to these Terms is authorized to bind the Customer entity.

Customer is responsible for the accuracy of account information, for maintaining the confidentiality of credentials (admin keys, virtual API keys, SSO secrets), and for all activity that occurs under those credentials.

Customer is solely responsible for the security of its credentials. Provider is not liable for unauthorized access resulting from Customer's failure to maintain credential security.

3.  Use of the Service

Customer may use the Service to send inference requests, manage keys/users/orgs, and consume the management-plane APIs subject to:

• These Terms and the Acceptable Use Policy;
• The terms of each upstream LLM provider Customer routes traffic to (Customer is responsible for compliance with provider terms);
• Applicable law in Customer's jurisdiction and in jurisdictions Customer's end users operate in.

The Service is offered with rate limits, budgets, and quotas configurable per-key, per-user, per-team, and per-organization. Provider may also impose Service-level limits to protect Service stability.

Upstream Provider Terms

Customer’s use of any Upstream Model is subject to the applicable terms, acceptable use policies, data-processing terms, privacy policies, and other requirements of the relevant upstream model provider (“Upstream Provider Terms”). Customer is responsible for reviewing and complying with all applicable Upstream Provider Terms.

Different Upstream Models may have different rules regarding output ownership, prompt logging, data retention, model training, geographic processing locations, prohibited uses, rate limits, and safety restrictions. Provider may provide links, summaries, labels, or configuration information regarding Upstream Provider Terms for convenience, but such information may be incomplete, inaccurate, or out of date. Customer should review the relevant Upstream Provider Terms directly before using any Upstream Model.

Customer must not use the Service to circumvent, avoid, or undermine any Upstream Provider Terms, including usage restrictions, geographic restrictions, end-user restrictions, export-control restrictions, data-use restrictions, safety rules, or model training opt-out requirements.

4.  Customer Content

“Customer Content” means any prompts, messages, files, audio, images, videos, embeddings, model parameters, metadata, and other input submitted by Customer or its end users to the Service (“Input”), together with any responses or outputs generated by upstream model providers and returned through the Service (“Output”). Customer retains all rights, title, and interest in Customer’s Input. Rights in Output may be subject to the applicable Upstream Provider Terms for the Upstream Model used to generate such Output. Customer is responsible for reviewing the applicable Upstream Provider Terms to determine whether and how Customer may use, reproduce, publish, commercialize, or rely on any Output.

Customer grants Provider a limited, non-exclusive, royalty-free license to process Customer Content solely to:

• Forward requests to the upstream LLM provider Customer selects and return the response;
• Persist usage records (including the request body and response body when the operator's deployment has store_prompts_in_spend_logs enabled — see the Privacy Policy) for audit, billing, troubleshooting, and analytics purposes;
• Operate, secure, and improve the Service.

Provider does not use Customer Content to train Provider's own models. Customer Content is forwarded to upstream LLM providers, whose handling of that content is governed by the providers' own terms and (where applicable) Customer's contract with the provider. Some providers may use submitted content to train their own models unless Customer or Provider has opted out via the provider's controls. Customer is responsible for confirming each provider's training-on-data position with respect to Customer's traffic.

5.  Customer responsibilities

Customer is responsible for:

• The lawfulness, accuracy, and appropriateness of Customer Content;
• Notice and consent obligations to Customer's own end users for any data submitted through the Service;
• Configuring the Service appropriately (provider selection, key permissions, rate limits, content-moderation hooks if available, retention policies);
• Securing API keys, provider keys, and admin credentials;
• Reviewing and verifying outputs from the Service before relying on them (see § 9);
• Compliance with the Acceptable Use Policy.

6.  Fees and billing

Customer will pay all fees and charges for its access to and use of the Service in accordance with the applicable Order Form, Sales Agreement, pricing page, account dashboard, invoice, or other written commercial arrangement.

Provider may charge Customer on a prepaid or postpaid basis. Under the prepaid model, Customer will fund its account in advance based on the pricing agreed by the parties, and applicable usage fees, platform fees, upstream provider costs, taxes, and other charges will be deducted from Customer’s prepaid balance or credits. Provider may provide low-balance or quota notices, but Customer remains responsible for monitoring its own usage and maintaining sufficient balance. Unless otherwise required by applicable law or expressly agreed in writing, prepaid amounts, credits, and quotas are non-refundable once used, and any unused prepaid amounts or credits are non-refundable if Customer’s access is suspended or terminated due to Customer’s breach of these Terms, the Acceptable Use Policy, applicable law, payment obligations, account-security obligations, upstream provider terms, or applicable use restrictions.

Under the postpaid model, Provider will issue monthly invoices or billing statements based on usage records generated by the Service. Unless otherwise stated in an Order Form, Sales Agreement, or invoice, Customer must pay each invoice within ten (10) days from the invoice date. Customer must notify Provider in writing of any good-faith billing dispute within five (5) days after the invoice or billing statement is made available; otherwise, the invoice, usage record, credit deduction, or charge will be deemed accepted. Customer must timely pay all undisputed amounts while any dispute is pending.

Customer is responsible for all fees and charges incurred under its account, sub-accounts, users, workspaces, API keys, provider keys, and credentials. If Customer fails to pay any amount when due, or if Customer’s prepaid balance, credits, quota, credit limit, or payment authorization is insufficient, Provider may limit, suspend, or terminate Customer’s access to the Service, disable API keys, block model access, or prevent new requests.

Overdue amounts may accrue late-payment interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. Fees are exclusive of taxes, duties, withholding, payment processing fees, foreign exchange charges, bank charges, and similar amounts, unless expressly stated otherwise. Customer is responsible for all such amounts, except taxes based on Provider’s net income.

7.  Intellectual property

As between Customer and Provider, Customer retains all right, title, and interest in Customer’s Input. Rights in Output may be subject to the applicable Upstream Provider Terms for the Upstream Model used to generate such Output. Provider keeps the Service, the Routero AI brand, and any improvements Provider makes to the Service. The underlying LiteLLM open-source code remains under its MIT License (and the enterprise/ subdirectory under its separate license as included in the source repository).

Location and Routing Information

The Service may use IP address, account configuration, metadata, or other technical signals to determine the apparent location of Customer’s requests or end users and to provide routing, compliance, abuse-prevention, or provider-selection functionality. Due to technical limitations, such signals may be inaccurate or incomplete. Provider does not guarantee that the Service will accurately identify the country, region, or legal status of any request, Customer, end user, or upstream provider. Customer remains responsible for ensuring that its use of the Service complies with applicable geographic, export-control, sanctions, data-residency, and upstream provider restrictions.

8.  Acceptable Use

The Acceptable Use Policy is incorporated by reference into these Terms. Provider may suspend or terminate access to the Service for breach of the Acceptable Use Policy.

9.  AI / LLM disclaimers

Outputs from upstream LLM providers, surfaced to Customer through the Service, may be inaccurate, incomplete, biased, or harmful. Customer must independently verify every output before relying on it for any purpose, especially:

• Medical, legal, financial, tax, or other professional advice;
• Decisions that materially affect any individual (employment, credit, housing, healthcare, legal status);
• Safety-critical or high-risk operational decisions;
• Any output that may be published, shared, or used to make commitments to third parties.

The Service provides no guarantees of accuracy, fitness for purpose, or absence of bias. The Service is not designed or marketed as a source of professional advice. See the AI Safety & Ethics Statement for additional context.

10.  Service availability; modifications

The Service is provided on an "as-available" basis. Provider may modify, suspend, or discontinue any feature, with or without notice, except as otherwise set out in a separate enterprise agreement. Provider is not liable for delays, interruptions, or failures caused by upstream LLM providers, public-internet conditions, or events beyond Provider's reasonable control.

Service-level commitments (uptime, support response times) are not offered under these consumer-grade Terms. No uptime guarantees or service credits are provided under any plan.

11.  Suspension & termination

Provider may suspend or terminate Customer's access for material breach of these Terms or the Acceptable Use Policy, for non-payment, or as required by law. On termination:

• Customer's API keys are revoked;
• Customer Content stored in the Service (including spend logs containing prompts/responses) will be deleted in accordance with the Privacy Policy, subject to retention obligations imposed by law or by upstream LLM providers Customer used;
• Outstanding fees, if applicable, become immediately due; and
• Where Customer uses the Service on a prepaid basis, any prepaid amounts, credits, quotas, subscription fees, platform fees, or other fees already paid are non-refundable, unless otherwise required by applicable law or expressly agreed in an Order Form or Sales Agreement.

12.  Disclaimers

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and compatibility. Provider does not warrant that the Service will be uninterrupted, secure, error-free, or that outputs will be accurate or reliable.

13.  Limitation of liability

To the maximum extent permitted by applicable law, Provider will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or for any loss of profits, revenue, goodwill, data, business opportunity, or business interruption, arising out of or relating to the Service, these Terms, Customer Content, Outputs, upstream model providers, or third-party services, even if Provider has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Provider’s aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of: (a) the amounts paid by Customer to Provider for the Service in the twelve (12) months preceding the event giving rise to the claim; or (b) USD 100 for free-tier, trial, beta, or no-fee use.

The foregoing limitations do not apply to liability that cannot be excluded or limited under applicable law.

14.  Indemnification

Customer will defend, indemnify, and hold harmless Provider, its affiliates, officers, directors, employees, agents, service providers, and licensors from and against any third-party claims, demands, actions, proceedings, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• (a) Customer Content, including any allegation that Customer Content infringes, misappropriates, or violates any third-party intellectual property, privacy, data protection, confidentiality, publicity, contractual, or other rights;
• (b) Customer’s or its end users’ use of the Service, including any use of Outputs, in violation of these Terms, the Acceptable Use Policy, applicable law, or any upstream LLM provider’s terms, policies, or restrictions;
• (c) Customer’s failure to provide required notices, obtain required consents, establish a lawful basis, or implement required safeguards for the collection, submission, processing, use, disclosure, or cross-border transfer of personal data or other regulated data through the Service;
• (d) Customer’s products, services, applications, or downstream use cases built on or using the Service; or
• (e) Customer’s breach of its representations, warranties, or obligations under these Terms.

Provider will promptly notify Customer of the claim, give Customer reasonable control of the defense and settlement, and provide reasonable cooperation at Customer’s expense. Customer may not settle any claim in a manner that admits fault by Provider, imposes obligations on Provider, or affects Provider’s rights without Provider’s prior written consent.

15.  Governing law & disputes

15.1  Governing Law

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules.

15.2  Informal Resolution

Before commencing any formal proceedings, either party must provide the other with written notice describing the dispute in reasonable detail. The parties will attempt to resolve the dispute by good-faith negotiation for a period of thirty (30) days from receipt of such notice (the "Negotiation Period").

15.3  Arbitration

If the dispute is not resolved within the Negotiation Period, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference into this clause. The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The arbitral award shall be final and binding on the parties.

15.4  Interim Relief

Nothing in this clause prevents either party from seeking urgent interim or interlocutory relief from any court of competent jurisdiction.

16.  Changes to these Terms

Provider may update these Terms by posting a revised version. Material changes will be notified via email to the address on Customer's account or via in-product notice at least 10 days in advance. Continued use after the effective date of a revised version constitutes acceptance.

17.  Miscellaneous

• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Provider's failure to enforce any provision is not a waiver.
• Assignment. Customer may not assign these Terms without Provider's consent. Provider may assign in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms (together with any incorporated policies and any executed Order Form) are the entire agreement and supersede prior agreements regarding the subject matter.
• Notices. Notices to Provider go to legal@routero.ai. Notices to Customer go to the email on Customer's account.

18.  Contact

Support: support@routero.ai

Legal: legal@routero.ai

Routero Intelligence Pte. Ltd., Singapore